FAQ
How do I purchase automobiles, recreational vehicles, parts or industrial equipment on the site?
How do I purchase automobiles, recreational vehicles, parts or industrial equipment on the site?
How do I create an account so I can purchase or bid on an item?
How do I create an account so I can purchase or bid on an item?
How do I make an offer on a vehicle or part?
How do I make an offer on a vehicle or part?
What’s the difference between fixed-price listings, auctions, and best offers?
What’s the difference between fixed-price listings, auctions, and best offers?
How do reserve prices work in auctions?
How do reserve prices work in auctions?
Can I cancel my order after check-out, and if yes, how do I make this change?
Can I cancel my order after check-out, and if yes, how do I make this change?
How do I know if my bid, offer, or purchase was successful?
How do I know if my bid, offer, or purchase was successful?
Can I buy as a guest, or do I need an account?
Can I buy as a guest, or do I need an account?
How do I track my purchase?
How do I track my purchase?
How do I search for particular vehicles, equipment or parts?
How do I search for particular vehicles, equipment or parts?
How do I make a listing a favorite?
How do I make a listing a favorite?
How do I set-up alerts for a particular vehicle or part?
How do I set-up alerts for a particular vehicle or part?
What forms of payment are accepted?
What forms of payment are accepted?
Do you support escrow or third-party payment protection for vehicle sales?
Do you support escrow or third-party payment protection for vehicle sales?
Are financing options available for purchases over a certain amount?
Are financing options available for purchases over a certain amount?
What recourse do I have if the vehicle I receive does not match the online description?
What recourse do I have if the vehicle I receive does not match the online description?
How do I list for purchase automobiles, recreational vehicles, parts or industrial equipment on the site?
How do I list for purchase automobiles, recreational vehicles, parts or industrial equipment on the site?
Do dealers or wholesalers have the capability to upload inventory in bulk?
Do dealers or wholesalers have the capability to upload inventory in bulk?
What is the fee structure for listing automobiles, recreational vehicles, parts or industrial equipment on the site?
What is the fee structure for listing automobiles, recreational vehicles, parts or industrial equipment on the site?
Do you offer discounted subscription packages for high volume sellers or dealerships?
Do you offer discounted subscription packages for high volume sellers or dealerships?
How do I set a reserve price for an auction listing?
How do I set a reserve price for an auction listing?
Can I offer “Buy Now” alongside auction format?
Can I offer “Buy Now” alongside auction format?
How do I cancel a listing after it is live?
How do I cancel a listing after it is live?
What are the seller requirements for listing (VIN, condition, photos, service history)?
What are the seller requirements for listing (VIN, condition, photos, service history)?
Can I relist an unsold vehicle or part?
Can I relist an unsold vehicle or part?
How do I manage my listings and inventory?
How do I manage my listings and inventory?
How do I update photos, pricing, or description after a listing goes live?
How do I update photos, pricing, or description after a listing goes live?
Is there a maximum number of listings each seller can have?
Is there a maximum number of listings each seller can have?
What is the payment process after my listing sells?
What is the payment process after my listing sells?
Is the payment process different for high ticket items versus low value items?
Is the payment process different for high ticket items versus low value items?
How soon do I receive my payout after purchase?
How soon do I receive my payout after purchase?
How I am protected against fraudulent buyers?
How I am protected against fraudulent buyers?
Can businesses advertise their services in the automotive directory?
Can businesses advertise their services in the automotive directory?
Do sellers need to provide warranty or return options?
Do sellers need to provide warranty or return options?
What delivery options are available for vehicles (transport, local pickup, dealer delivery)?
What delivery options are available for vehicles (transport, local pickup, dealer delivery)?
Can buyers arrange their own shipping or must they use marketplace-approved carriers?
Can buyers arrange their own shipping or must they use marketplace-approved carriers?
Can buyers arrange their own shipping or must they use marketplace-approved carriers?
Can buyers arrange their own shipping or must they use marketplace-approved carriers?
How much does shipping cost for vehicles, parts, and equipment?
How much does shipping cost for vehicles, parts, and equipment?
How can I change my shipping address after checkout?
How can I change my shipping address after checkout?
Do you offer local pickup for vehicles, parts or equipment?
Do you offer local pickup for vehicles, parts or equipment?
How can I track my shipment online?
How can I track my shipment online?
How much time do I have to ship a part to the buyer?
How much time do I have to ship a part to the buyer?
Are expedited or international shipping options available?
Are expedited or international shipping options available?
Do you offer the ability to send multiple parts in a single shipment?
Do you offer the ability to send multiple parts in a single shipment?
How does shipping and liability insurance cover vehicle transportation?
How does shipping and liability insurance cover vehicle transportation?
How do I ship oversized or hazardous automotive items (e.g., engines, batteries)?
How do I ship oversized or hazardous automotive items (e.g., engines, batteries)?
Can dealers and parts sellers use their own shipping accounts?
Can dealers and parts sellers use their own shipping accounts?
What forms of payment are accepted?
What forms of payment are accepted?
Do you offer escrow or hold funds until delivery is confirmed?
Do you offer escrow or hold funds until delivery is confirmed?
What are the fees for buyers (i.e. shipping, commissions)?
What are the fees for buyers (i.e. shipping, commissions)?
What are the fees for sellers (i.e. listings, commissions, subscriptions)?
What are the fees for sellers (i.e. listings, commissions, subscriptions)?
Is the fee structure different for vehicle and/or equipment sales versus part sales?
Is the fee structure different for vehicle and/or equipment sales versus part sales?
What are the details regarding your dealer or high-volume seller subscription packages?
What are the details regarding your dealer or high-volume seller subscription packages?
What are the extra fees for featured listings and advertising ?
What are the extra fees for featured listings and advertising ?
How do I update my bank account for payouts?
How do I update my bank account for payouts?
Why might my payment or payout be on hold?
Why might my payment or payout be on hold?
How are taxes, import duties, and fees calculated?
How are taxes, import duties, and fees calculated?
Do you issue 1099-K or other tax forms for U.S. sellers?
Do you issue 1099-K or other tax forms for U.S. sellers?
What types of vehicles, equipment and parts can I list on the site?
What types of vehicles, equipment and parts can I list on the site?
What are the requirements for selling OEM, aftermarket, and certified refurbished parts?
What are the requirements for selling OEM, aftermarket, and certified refurbished parts?
What are salvage, rebuilt and clean titles and what are the biggest differences between the three?
What are salvage, rebuilt and clean titles and what are the biggest differences between the three?
Where do I provide title status and condition?
Where do I provide title status and condition?
Can I list "as-is" vehicles, equipment and parts on the site?
Can I list “as-is” vehicles, equipment and parts on the site?
What specific documents (i.e. bill of sale, inspection report) do I need to provide for vehicles and equipment?
What specific documents (i.e. bill of sale, inspection report) do I need to provide for vehicles and equipment?
Can service providers (mechanics, transport companies, detailers) list services?
Can service providers (mechanics, transport companies, detailers) list services?
How do I upload and manage photos or videos for my listings?
How do I upload and manage photos or videos for my listings?
Do I need to provide a pre-purchase vehicle inspection report before listing?
Do I need to provide a pre-purchase vehicle inspection report before listing?
Can buyers order third-party inspection reports on the site?
Can buyers order third-party inspection reports on the site?
Can I sell a vehicle "as-is" if it fails an inspection?
Can I sell a vehicle “as-is” if it fails an inspection?
Do I have to provide a vehicle or equipment warranty?
Do I have to provide a vehicle or equipment warranty?
Can I offer my own warranty or service contract?
Can I offer my own warranty or service contract?
How does a title transfer occur?
How does a title transfer occur?
What information should be provided regarding salvage or rebuilt titles?
What information should be provided regarding salvage or rebuilt titles?
To avoid fraud prevention, does AXM verify VINs?
To avoid fraud prevention, does AXM verify VINs?
As a dealer or high-volume seller, how do I upload inventory in bulk?
As a dealer or high-volume seller, how do I upload inventory in bulk?
What inventory management tools does AXM offer to its sellers?
What inventory management tools does AXM offer to its sellers?
Are there special advertising options for dealerships or high-volume sellers?
Are there special advertising options for dealerships or high-volume sellers?
What analytics are available to sellers?
What analytics are available to sellers?
Can I list automotive services on the site?
Can I list automotive services on the site?
Can multiple team members use one dealer account?
Can multiple team members use one dealer account?
Do you integrate with dealer DMS systems or third-party listing tools?
Do you integrate with dealer DMS systems or third-party listing tools?
Can I return parts if they do not fit properly?
Can I return parts if they do not fit properly?
Are vehicle and equipment sales final?
Are vehicle and equipment sales final?
Can I track my shipment online?
Can I track my shipment online?
What is my recourse if I receive an item that is different from the online description?
What is my recourse if I receive an item that is different from the online description?
How do I open a case for buyer or seller disputes?
How do I open a case for buyer or seller disputes?
Does AXM mediate disputes?
Does AXM mediate disputes?
What protection does AXM offer against fraudulent buyers or sellers?
What protection does AXM offer against fraudulent buyers or sellers?
Do I have to pay shipping charges if I want to return a part?
Do I have to pay shipping charges if I want to return a part?
What happens if a buyer refuses delivery of a vehicle?
What happens if a buyer refuses delivery of a vehicle?
How do promoted listings work?
How do promoted listings work?
Can my vehicle be featured at the top of search results?
Can my vehicle be featured at the top of search results?
Do you offer advertising packages for dealers or service providers?
Do you offer advertising packages for dealers or service providers?
How can I advertise on the site besides the usual listing(s)?
How can I advertise on the site besides the usual listing(s)?
What is the pricing structure for ads or special promotions?
What is the pricing structure for ads or special promotions?
Are international sellers selling vehicles, equipment or parts on AXM?
Are international sellers selling vehicles, equipment or parts on AXM?
Do you offer international shipping for vehicles, equipment or parts?
Do you offer international shipping for vehicles, equipment or parts?
How does AXM manage customs, taxes, and duties for international imports/exports?
How does AXM manage customs, taxes, and duties for international imports/exports?
Do AXM's policies protect international buyers?
Do AXM’s policies protect international buyers?
Do you support multi-currency transactions?
Do you support multi-currency transactions?
How do I create an account?
How do I create an account?
Can one account be used for buying and selling?
Can one account be used for buying and selling?
How do I reset my password?
How do I reset my password?
How do I update my account profile?
How do I update my account profile?
Can I manage multiple dealerships under one master account?
Can I manage multiple dealerships under one master account?
How do I close or delete my account?
How do I close or delete my account?
How do I secure my account with two-factor authentication?
How do I secure my account with two-factor authentication?
What steps should I take if my account is hacked?
What steps should I take if my account is hacked?
What are the reasons my account can be suspended or placed on hold?
What are the reasons my account can be suspended or placed on hold?
What is the contact information for customer support?
What is the contact information for customer support?
What are your protection policies for buyers and sellers?
What are your protection policies for buyers and sellers?
Do you have a system that allows reviews?
Do you have a system that allows reviews?
Is there an appeal process for transaction disputes?
Is there an appeal process for transaction disputes?
How are buyers or sellers who do not follow AXM guidelines handled?
How are buyers or sellers who do not follow AXM guidelines handled?
What is your code of conduct for AXM buyers and sellers?
What is your code of conduct for AXM buyers and sellers?